Frequently Asked Questions

Absolutely. Annual cleaning is essential to maintain your heat pump’s efficiency, much like changing the oil in a car. Without yearly maintenance, your mini-split heat pump has to work harder to meet your heating and cooling needs, causing increased wear and raising the risk of breakdowns. Regular maintenance helps prevent costly repairs and keeps your system performing at its best.

If your heat pump isn’t working correctly, or you’ve noticed water pooling, mold, or strange odors, a thorough cleaning can often solve these issues. However, if your system won’t turn on or shows error messages, additional service may be necessary. Regular deep cleanings help prevent these problems, restoring efficiency and enhancing performance.

Yes! Mini-split heat pumps continuously circulate air over the heat exchange coil, naturally gathering dust, mold, pollen, and other allergens. Our annual deep cleaning removes these contaminants, enhancing indoor air quality by preventing pollutants from recirculating in your home. Without this cleaning, the system can worsen indoor air by spreading these allergens.

No, it’s not enough. While cleaning your filter is important, it only addresses part of your system’s maintenance needs. Dust, mold, and debris also build up on internal components—such as coils, fans, and blower wheels—that filter cleaning doesn’t reach. Over time, this buildup restricts airflow, reduces efficiency, and can lead to costly repairs. A professional deep cleaning annually removes these hidden contaminants, keeping your heat pump operating safely, efficiently, and for a longer lifespan.

Yes, it can! Over time, dust and debris build up, blocking airflow and lowering efficiency. A deep cleaning can improve performance by 10-25%, often saving enough in energy costs to cover the cleaning. Improved energy efficiency and enhanced air quality are just a few of the benefits.

We’re planning to! Due to customer demand, we’re launching a service and repair division in 2025 to offer comprehensive care for your mini-split heat pump.

This depends on your specific system. We’ve developed a technique tailored to heat pumps that generally allows us to clean the fan wheel in place, avoiding frequent removal, which can cause wear over time. For exceptionally dirty systems, however, we may remove it for a thorough clean. Our goal is a careful, effective cleaning that keeps your system performing optimally.

On the day of your service, we carefully disassemble the interior unit, using a pressure washer with a non-toxic, non-acidic cleaning solution and bib kit to remove buildup from the heat exchanger and fan wheel. The bib kit directs water and debris into a bucket, keeping your home clean and dry. We also clean the coil, fan, drain, and cabinet of the exterior unit, ensuring a comprehensive approach.

Each component, inside and out, is inspected for potential issues, and we vacuum the condensate pipes. We also provide a courtesy cleaning of the unit’s exterior upon reassembly. Filters are cleaned or replaced, batteries and inserts are checked, and the system is tested for smooth operation. Our technicians log detailed notes for future reference, and if we identify any issues, we’ll inform you and recommend a trusted service provider to help prevent downtime and costly repairs.

No. Proper heat pump cleaning requires specialized tools and techniques that go beyond DIY methods or basic foam sprays. Foam sprays fail to fully remove contaminants and can compact debris deeper into the system, reducing airflow and efficiency. Inappropriate cleaning techniques—like brushing or directly spraying coils—can cause severe damage and costly repairs. Our technicians use professional-grade equipment and proven methods to ensure a safe, effective cleaning every time.