Our Reviews

Great service! Jon is a total sweetheart too. You’re lucky to have him!

great

Poor cleaning, then I rated one star and the owner called 3 times to get me to change rating. I did then never heard from him again, except when I got the bill.

Always prompt and efficient. I've used this company for the past 5 years or so and never had a complete

Edwin was amazing! He arrived on time and got to work immediately. The quality of Edwin's work is beyond compare. He thoroughly cleaned our three indoor and outdoor units so well that they look new and are operating perfectly. And to top it all off, Edwin is incredibly polite and pleasant. I couldn't be happier with the service that he provided!

My experience with Levin was great. He was knowledgeable, professional, and courteous. He listened to what my issues are, took pictures, and explained what Viking would be able to do. He reassured me that Viking could handle what I needed to have done. I was very satisfied when he was done. Because of him, I am confident that the work you will do will be beyond satisfactory.

Fantastic experience. Great attention to detail and cleanliness. Very personable. Will use them again.

Kirk, the cleaner, did such a fabulous, meticulous job. I learned so much about how to keep the pump clean and what cleaner to use. It was a very interesting process to watch, and the set up for prepping for the cleaning was very clever. Kirk was an exceptional person and my kitten, Sphinxy approved of him. She is requesting for only Kirk to return for the next cleaning. He was so respectful and caring! The heating/cooling pump is working better than before the cleaning. The scheduling was easy, and they arrived at the scheduled time.

Excellent work and tech was very polite.

The crew arrived on time and did a nice job.

5 stars is not enough. It is increasingly rare nowadays to find a service company that meets or exceeds expectations for reliability, performance, efficiency, friendliness, communication, professionalism and integrity. This guy Eddy the tech has it all in spades. From the 1st phone call to schedule, to the end of the service, this has been a fantastic plus experience. Hire them. You'll only regret it if you're crazy.

The service tech (Eddie) do it great, clean and thorough job on my Fujitsu! Eddie is a nice and polite person. I hope to have him as a tech next time I call

As the previous times we received a professional and efficient service. I highly recommend this company.

Friendly, flexible, competent, professional. Thanks so much

Mark was amazing. Professional, courteous, and extremely knowledgeable. Perfect service.

As the previous times we received a professional and efficient service. I highly recommend this company.

Friendly, flexible, competent, professional. Thanks so much

Extremely professional!! We were very impressed with the quality of care and how knowledgeable the technician was. Very glad that we had chosen this company for the cleaning of our heat pumps.

Always professional. Don't plan on using anybody else!

Amazing to fee the gumk that came out of my units. Now they look wonderful! Mark did a fabulous job!!!!!

Patrick from We Clean Heat Pumps was professional, friendly and did a great job on our Fujitsu mini splits. We highly recommend the company.

Thank you very much for your service! The office staff was professional and courteous, pricing is transparent and service started on time, as promised. Special thanks to the technician, Mark, who was extremely kind and knowledgeable! Overall: an excellent experience!

The technician was excellent - helpful and clearly cared about delivering good service.

John did a great job. He was meticulous and thorough.

Patrick is an amazing tech. He does excellent work, is personable, intelligent and informative about the cleaning process and minisplits. He's also very respectful of the home and keeps his work area clean and contained. No mess for me to clean afterwards. Thank you!!

Way too expensive for the level of service i received. I will be looking for an alternative in the future.

Very friendly and knowledgeable. I was able to ask a lot of questions and answers to all of them. Did an amazing job!!

I couldn't be more thrilled with this service and this company! My heat pumps are about five years old and were filthy, but I also noticed a decrease in output and the units had become a little noisy when the fans were operating. From the moment I contacted the office to set up the initial booking, the pre-appointment communication, and the cleaning itself, every person was knowledgeable, responsive, and professional. Emails were answered quickly and I appreciated the reminder phone call and the text to tell me the technician was on the way. The technician, Nate, was punctual, which I really appreciate. The cleaning took about 6 hours and great care was taken to keep each area in the house protected and clean while the maintenance was performed. The units have now been restored to their original efficiency; the air quality is much improved, they are whisper-quiet, and the output is fantastic! Because the technician was here for longer than I estimated, I braced myself for a higher bill than quoted. Nope - the bill was exactly as estimated! Payment was seamless and quick online. I will be scheduling yearly cleanings going forward and recommending this service to everyone I know with heat pumps.Thanks for the absolutely great customer service!

The technician was fast and thorough and courteous.

We Clean Heat Pumps is a great company to do business with! I've hired them every year since hearing about them, and the results are always the ones I need. The office staff is helpful, as when I had to reschedule this summer. The technicians who come here do their work in a timely fashion, and the heat pump is always instantly stronger sounding when they leave. Thank you, all!

Poor cleaning, then I rated one star and the owner called 3 times to get me to change rating. I did then never heard from him again, except when I got the bill.

Mark was amazing. Professional, courteous, and extremely knowledgeable. Perfect service.

We had our heat pump cleaned today. Maeve was on time, professional, knowledgeable and kind! Highly recommend!

We just had the third annual cleaning of our heat pumps. Each and every technician who has taken care of our units has been attentive, professional, and personable. Today Maeve showed up in a timely manner, answered our questions, cleaned the units, and left no mess behind. They were a great representative of the company. Highly recommend!

Maeve was very good. Courteous, Prompt, answered questions, Friendly. Great representative for the company

Maeve is skilled, did a great job and would highly recommend her

John was awesome. Friendly and quality of work and caring. He even wore clean inside shoes

The online scheduling was easy, and we were serviced by Maeve who answered all of our questions and obviously cares about her job - thanx!

Maeve did an excellent job maintaining our heat pumps. They were very pleasant and efficient.

Maeve was incredibly knowledgeable, professional and efficient!

Maeve did an excellent job deep cleaning our heat pump today, May 22: arrived early, very efficient, polite, friendly and answered our questions clearly. We would be very happy to have Maeve back for annual service.

They do a very deep and thorough cleaning beyond what you will get in most places. Mark was fantastic and helped me learn how to keep my heat pumps in optimal condition..

Matt was friendly, knowledgeable, thorough, and tidy. Can't ask for more!

My cleaner was thoughtful, courteous and full of useful information about the workings of heat pumps. Great!

Matt showed up right on time and got right to work. He got the job done professionally and efficiently, and you'd never know he'd been there by how clean he left the two spaces. Highly recommend!

My experience with Levin was great. He was knowledgeable, professional, and courteous. He listened to what my issues are, took pictures, and explained what Viking would be able to do. He reassured me that Viking could handle what I needed to have done. I was very satisfied when he was done. Because of him, I am confident that the work you will do will be beyond satisfactory.

Excellent work and tech was very polite.

levin was very prompt and efficient and polite.

We Clean Heat Pumps has serviced our heat pumps for four or five years now. Always pleased.

Steven was efficient, polite, and pleasant to deal with. Will be using your services again.

Levin, the service tech, was fantastic. He educated me on what goes into the cleaning of the systems and where to look for dirt and dust buildup. He was very friendly and knowledgeable. The company itself was great to work with. I received a reminder text the week before my appointment and a text the day of to let me know the tech was on the way. I highly recommend these guys.

Outstanding customer service for an unusually difficult mini-split cleaning! Our unit was inset in a tight space, and it took two technicians working carefully together just to access it. They were professional, patient, and clearly experienced in handling tricky situations. What could have been a frustrating job was handled smoothly, with great attention to detail and respect for our home. The system is running beautifully now, and I truly appreciate the extra effort they put in to get it done right. Highly recommend this team for anyone needing reliable, thorough mini-split service—even in challenging setups!

Jonathan was very thorough and friendly. Did a great job. Very happywith the service!

Levin was great. Knew what he was doing and very professional. Thank you!

Justin is top notch, professional and very knowledgeable!

Called the company and Matt answered all my questions. They are honest and reliable, and provided great service. Matt did a thorough clean up of my mini splits, it has been two months since then and the units are in great working shape. 100% recommended.

Your service guy encountered extra work here. He chose to remove hardware wire we'd wrapped around the exterior unit so he could clean it properly. It wasn't easy, yet he was very nice about it. He was clearly set on doing his job well.

Excellent service and good person seeing to it! Thank you so much.

I was very pleased with the service performed. The tech cleaned 2 heat pumps and the difference was day and night in both appearance and performance. I had waited about 3-4 years before getting it cleaned and i will not wait that long ever again. Thanks again for the prompt service!! I will absolutely have you back out again. THANK YOU!

Look no further for your heat pump maintenance needs. Kirk was a delight to work with. On time, knowledgable, great service. Highly recommend!

Wow, what a difference! It was hard to notice, the cooling ability of my mini splits was declining. After Trey and his staff were finished, it was night and day. Everything was handled, moving of furniture, and putting it all back perfectly. I've tried cleaning them myself though spent two days and got them nowhere close to how they are now (and it was miserable work). Great result, I wish I had known about them sooner.

Trey was efficient and thorough, and now my mini split is clean and functioning great. Thank you.

Great work. He completed it fast and very clean area. Had the unit serviced . We will be using him again .

Super friendly and professional thorough and fast . Highly recommend . We are on the annual schedule for our split heater / ac maintenance now !

The best in the biz, hands down! 🤙🏼

Trey is the best in the biz! Would recommend to anyone, 11 out of 10 rating

Trey and his crew were awesome! They were great with scheduling around business needs and worked cleaned. Thank you!

Trey did a thorough job cleaning my minisplits. He is a great worker who cares about what he is doing. I highly recommend him.

Your guy was very good and very professional. Thank you Darlene

What a great company! On time communication is awesome & very respectful tech. Thank you Justin .

Excellent customer service which includes product knowledge, on time and throughly cleans the mini-split. Five stars!!!

As usual your tec did a great job! Thanks Matt!

The entire experience from start to finish was wonderful.! Gus was on time, extremely professional and did a great job. When I had a question after the work was completed, Gus called me right back and stayed on the phone for several minutes to answer my questions. I would highly recommend them to anyone. They have earned our business in the future.

Wonderful customer service. Squeezed us in before a real estate closing. Thank you

Our Tech did a fabulous job cleaning and serving our unit. Arrived on time, did a thorough job - Highly recommend!

Great service! Jon is a total sweetheart too. You’re lucky to have him!

great

Always prompt and efficient. I've used this company for the past 5 years or so and never had a complete

Edwin was amazing! He arrived on time and got to work immediately. The quality of Edwin's work is beyond compare. He thoroughly cleaned our three indoor and outdoor units so well that they look new and are operating perfectly. And to top it all off, Edwin is incredibly polite and pleasant. I couldn't be happier with the service that he provided!

Fantastic experience. Great attention to detail and cleanliness. Very personable. Will use them again.

Kirk, the cleaner, did such a fabulous, meticulous job. I learned so much about how to keep the pump clean and what cleaner to use. It was a very interesting process to watch, and the set up for prepping for the cleaning was very clever. Kirk was an exceptional person and my kitten, Sphinxy approved of him. She is requesting for only Kirk to return for the next cleaning. He was so respectful and caring! The heating/cooling pump is working better than before the cleaning. The scheduling was easy, and they arrived at the scheduled time.

The crew arrived on time and did a nice job.

5 stars is not enough. It is increasingly rare nowadays to find a service company that meets or exceeds expectations for reliability, performance, efficiency, friendliness, communication, professionalism and integrity. This guy Eddy the tech has it all in spades. From the 1st phone call to schedule, to the end of the service, this has been a fantastic plus experience. Hire them. You'll only regret it if you're crazy.

The service tech (Eddie) do it great, clean and thorough job on my Fujitsu! Eddie is a nice and polite person. I hope to have him as a tech next time I call

Great communication, showed up exactly on time, did a great job, & was super pleasant! I give 10 stars!

Leif did an excellent job!

Everything went great

Excellent communication, always on time, professional and reasonably priced. This is our 3rd year using them.

Patrick is amazing, helpful, knowledgeable, thorough. He is also very neat and courteous. He has cleaned the minisplit two years in a row and I am very pleased to welcome him back next year through your company. Thank you!

Every year I get a top quality performance from this team!! Today Eddie and Devin were consummate pros,m: efficient, friendly, and very protective of our belongings. Can’t recommend them enough!!!

Wonderful technician (Estevan). Took good care of our home while servicing 5 units.

First time using We Clean Heat Pumps. They were on time, the price was fair and the young man, Levin, who cleaned our mini-split was SO lovely. He answered all my questions with a smile and I can be a relentless. Great disposition. A/c working beautifully. Would definitely recommend and use them again.

On time on the dot , clean fast great job , respectful of property and listened to my consideration

Our (my wife and I) originally hired "We Clean Heat Pumps" because our minisplit was leaking water and we were informed (by a serviceman from a different company) that the unit needed a cleaning. The WCHP serviceman did an excellent job. He not only cleaned the unit, but he also discovered that the actual source of the leaking was from damage done by mice that had eaten through a tube for water drainage inside the unit. He also found the hole where the mice were entering the unit. The serviceman was very informative and took the time to explain the problem. He was a pleasure to work with.

We Clean Heat Pumps is a my 1st choice for maintaining my mini splits. The service is great. If you are having issues with a unit they’re right there to help. They provide an excellent service.

great and quick and I can finally run my mini split again.

Great service, thanks!

Great service - Levin was thorough, meticulous and amiable. My phone interaction with office staff was also great and their pricing is very reasonable.

John French did a great job - thank you for the great service

My Mitsubishi mini-split needed a “deep cleaning” The tech from We Clean Heat Pumps, Johnathan French was professional, knowledgeable, pleasant and neat. My mini-split is like brand new. I also want to mention the ladies I spoke to at the offices , they were professional and pleasant too. I appreciate We Clean Heat Pumps for calling me back to make an appointment when others in the area didn’t. The price was fair. I will be calling them again to clean my unit. Thanks, nicely done.

Tech was great! On time, polite, thorough and answered all questions or concerns.

Very nice service

Your technician, Levin, was on time, personable, explained what he was doing and cleaned our two condensers and five air handlers quickly. A thorough pro, like the technicians who have taken care of our system in previous years.

Technician was friendly, courteous, careful and exp.lained the process

Efficient and friendly service, clear communication from booking to arrival time and good explanation of work. Will use again. Thank you!

Friendly, knowledgeable and clean.

Our technician, Levin, was amazing. He was early, and was polite about it which is more than you can ever ask for in the service industry. He was knowledgeable, friendly, efficient, and very thorough. Our systems are running better than ever. Couldn’t thank him enough.

Levin was quite particular about paying attention to details on the cleaning procedure. Couldn't ask for more. He was prompt and cleaned up after he was done. He earned a nice tip, worth every penny.

Great experience with Levin! Incredibly thorough and done with care. Highly recommend.

Levin was great! Polite, efficient, good with our yappy dog, clean, knowledgeable.

What a great experience with We Clean Heat Pumps. On time, friendly and left my mini splits in great condition.

Amazing customer service. Called and was able to get a service withinn a couple of days. Technician was prompt and efficient. Could’ve happier.

I am extremely impressed by this company, who did an amazing and professional job cleaning my mini split system. Huge thanks to Levin for the great work, friendly service, and for leaving all of his work spaces immaculate. I’ll be using their services on a yearly basis.

Excellent service at a great price! Both units are running smooth and the air is ice cold! Thank you.

Serviceman arrived promptly, did a thorough cleaning, took the time to explain things, friendly

Everything excellent. Timing, professional, pleasant.

I heard about this company through their underwriting support of public radio. I had been having my heat pumps cleaned by the company that did the installation but found them very expensive for what they were doing. The technician, Levin, Was really awesome. He was Extremely careful to keep everything clean and tidy. He explained everything he was doing and did a much more in-depth cleaning then had ever been done before. I watched while he removed the casing from the wall unit (which had never been done before) and power washed the roller/fan and other components. When he was done with the five wall units in my house and the exterior condenser everything Sparkled and worked much better than itpreviously. This is a real five star company and five star technician.

Just had my annual service and I'm always so impressed with their professionalism, thoroughness and kindness.

Technician was very polite and did a great job. No mess left behind at all.

Great service from a friendly, knowledgeable technician! Thanks Estevan!

Everything was perfect! Now I am hoping my daughter can breath better with the cleaning and installing of our new filters. Thanks.

Very knowledgeable and professional. Great job Leif!

We Clean Heat Pumps is a friendly and efficient service. Melissa in the office was responsive and easy to work with and Lief the technician was timely, respectful and thorough! We will definitely use them again!

Gus was very professional. On time, courteous, and efficient.

Punctual and professional

Serviceman was very good. Only reason it was a 4 instead of a 5, was they had to reschedule me 2 times. Otherwise satisfied with service and price

Excellent service

John was very helpful, glad he lives here on Martha’s Vineyard!

Excellent work and great customer service.

The serviceman arrived on time, showed me each step and answered any questions knowledgeably. He was a nice person and finished about the time he predicted. Pricing was fair and I would recommend them and plan to use them again.

The technician Steve did an amazing job! He really knows his stuff and pays attention to all the little details. I asked him a ton of questions, and he was super patient and answered everything. I’m so glad I got my mini split deep cleaned. Yeah, the price is a bit high—but honestly, if everyone worked like Steve, I wouldn’t mind paying it. I really love the job he did, and I’ll definitely be asking for him again next time. He’s the best! 👍🌹

The technician, Eddie, was incredibly polite, very considerate, and highly professional. And the system now works much more efficiently, cooling faster and holding temps where they’re set. We should have done this sooner.

Jon was outstanding. Thorough, informative. Great service

Our minisplits are always so clean afterwards! Patrick is great too. We get ours cleaned yearly and it makes a huge difference. I highly recommend. They go above and beyond what typical HVAC companies do to ensure your minisplit units are working great.

Excellent work done by Jon- he is great!! I recommend them

Great service! On time and friendly. Thx

very knowledgeable

Excellent hob he did. Very polite and quiet and respected my house rules of covering his shoes. Cleaned up very well after leaving.

I highly recommend We Clean Heat Pumps. Their technician was excellent. She did a superb job and didn't mind my partner (who's an engineer) watching and asking questions. She was professional, efficient, and cleaned up well after the job.

Service was friendly and professional.

I believe this is the third time I have used WCHP. Each time I appreciate the timeliness and workers professionalism. Another reason which is key is a good job for the very best price around.

I had to clean the interior head after she was done and the interior filters. Very poor quality of professionalism. And she left a mess on the porch and railing where she attempted to clean the filters. The covers for the screws are missing as well. Too bad because I’ve used them a few years ago and they were great.’

Easy to schedule. Respectful and intelligent tech. I will be using them in the future.

Heat Pump cleaning. Very good communication with scheduling. Maeve (our technician) did a great job and was very good with our dogs. Very satisfied.

The technician did not ensure the drain hose was clear. This resulted a the wood floor being soaked over night. I sucked out a bunch of debris the next morning with my shop vac.

The service was great m, Maeve was great but we think it may need a repair as it is still emitting a bad smell.

Service person was prompt, very friendly, and efficient.

Prompt and professional service. Easy to schedule.

Always good service.

Excellent work! Mark was totally focused on his job, but answered questions that I had. His work was meticulous. I doubt these units were this clean when they were brand new!